2024 State of Omnichannel Fraud Report

Trends and insights for enabling trusted commerce

Global digital transaction growth following the pandemic pushed fraud to new heights in 2023. Identity-based fraud is accelerating as cybercriminals harvest more stolen identity information from organisations and individuals, driving first- and third-party fraud schemes. Knowing the identity of the person you’re dealing with should be central to every organisation’s fraud prevention and customer experience strategies.

Our 2024 State of Omnichannel Fraud Report provides trends and insights for implementing smarter, more effective fraud prevention strategies that build consumer trust by demonstrating safety in omnichannel customer experiences.

Omnichannel fraud trends highlighted in the report include:

  • Identity takeover fueled fraud risk:
    • 68% of Filipino consumers reported being targeted with online, email, phone call or text messaging fraud attempts from Sept. to Dec. 2023
  • Digital Fraud outpaced digital transaction growth:
    • 5% of all global digital transactions were suspected Digital Fraud in 2023, with the volume of Digital Fraud increasing 14% over 2022
    • 105% growth in the volume of suspected Digital Fraud from 2019 to 2023, outpacing the 90% increase in digital transactions overall
  • Account openings posed high risk across channels:
    • 13.5% of all global digital account openings were suspected Digital Fraud

Complete the form to download the full report

Complete the form to download the full report

*All fields are required
We need your consent.

TransUnion Limited (“TransUnion”) is seeking your consent to receive occasional information about TransUnion and its affiliates or partners by digital means, such as email communications. Information may include news, updates, services, events, and special offers and more. If you wish to withdraw your consent, you may do so at any time by using the unsubscribe link at the bottom of any TransUnion email.

Please read our Privacy Policy, which explains who we are, how we collect and use your personal information and how you can exercise your privacy rights.

Could not submit form.